ITSM Software Solutions & Monitoring Tools

Using digitalised procedures and problem management software, Ivan builds ITSM software solutions to help businesses prosper. To undertake root-cause analysis and come up with real-time IT insight, our developers design dynamic solutions.

Call Center Tracking Software

Strengthen your customer interaction through SIP connectors, Automated Call Distributor modules, and corporate workload management provided by our developers.

CMMS Software Solutions

For automation of workflows for external requests, hardware inventory management, project management, asset history records preservation and we programme Computerized Maintenance Management Systems (CMMS). Our software automates DNS in real-time.

IT Procurement Services

We offer the development of ISPL enhancements in our ITSM software solutions with linkages to service catalogues, eProcurement or eSourcing efficiency enhancements, service and delivery automation workflows, and tendering planning or preparation tools.

Predictive Maintenance Software

We develop ITSM software solutions for incident management and infrastructure optimization that uses predictive maintenance. As a result of the integration of predictive analytics software, equipment uptime, stability and system quality, and root-cause analysis can all be improved.

SLA Management Systems

Get the most efficient ITSM software solutions created by our developers specifically for managing Service Level Agreements. They manage site-specific SLAs, assure automatic assignment of requests, assign priorities and set requests depending on predefined factors. Measure SLA compliance, response time, and more with these reporting tools.

IT Lifecycle Management Solutions

The all-in-one asset Management Systems, metadata repository creation, custom application development for autodiscovery tools, Configuration Management Database, and tracking systems of software or hardware licencing renewal are some of our IT lifecycle management solutions.

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Knowledge Management

Knowledge Management

For master data tracking, our ITSM software solutions feature knowledge-based connections with routing and escalation rules. Leverage the analytics and reporting systems that include automation of priority services along with notification automation.

ITSM Software Solutions

ITSM Software Solutions

Ivan offers ITSM software solutions that allow users to customise dashboards according to their preferences. Using self-service and/or managed tickets to handle business ITSM is represented in the automation process of our software release management, which streamlines versioning and speeds up deployments.

IT Service Continuity Management

IT Service Continuity Management

For the continuity management planning of IT service, we develop ITSM software solutions that meet business-specific needs, such as the re-establishment of private branch exchange, integrated disaster recovery software with automation of data backups, and more. For Continuity Management, the root=cause analysis is included in our Performance Monitoring Systems.

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ITSM Programming

Client management software modules and upgrades to support on-site or off-site Customer Relationship Management (CRM) systems are performed by our proficient programmers of ITSM software solutions. Utilize the desk platforms embedded with web-based service for ITSM systems with safe and secured Customer Service Request management portals with us.

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ITSM Software Development

Adress all BYOD infrastructure concerns with Ivan’s advanced ITSM software solutions. Mobile Device Management (MDM) tools manage BYOD risks and difficulties by integrating numerous operating systems, devices, and self-service portals seamlessly. Leverage applications for scheduling, automating and recording preventative maintenance operations for the benefit of your organization. Take advantage of the 3rd party integrations with BMC, ServiceNow, and others, as well.

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ITSM Integration

For approvals, notifications, and messaging features, we develop Enterprise Service Integration software. Using ITSM software solutions such as ManageEngine, Ivan’s IT infrastructure provides Enterprise Feedback Management systems that are connected to the online insight-gathering procedures or helpdesk in order to enable accountability from ticket creation to ticket closure, these monitoring solutions for IT infrastructure are tailor-made for dashboards.

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How Can Ivan Infotech Empower Businesses Through Digital Solutions?

  • Digital Expertise

    At Ivan Infotech, we use the latest tools and technologies to do extensive market research and provide customized solutions to our clients as per their requirements.

  • Crafting Excellence

    Our skilled professionals deliver affordable results on time and build a cordial bond with our clients. We also provide comprehensive pre & post-marketing support.

  • End-to-End IT Services

    Our steadfast commitment to providing comprehensive digital marketing solutions helps to transform businesses, foster growth, and promote sustainability.

  • Your Success – Our Commitment

    We at Ivan Infotech with 8+ years of industry experience are the custodians of your project(s) and ideas. It is our responsibility to take them to fruition.

We Take Pride in Our Work

Crafting each project with care and dedication.
Our success story is built on delivering quality & excellence in every app we develop.

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Why Choose Ivan Infotech for Mobile App Development Services?

At Ivan Infotech, we redefine possibilities through innovative mobile app solutions tailored to elevate your business. With a proven track record of delivering cutting-edge applications across various industries, we stand as your trusted partner in digital transformation.

Expertise Across Platforms

Whether iOS, Android, or cross-platform, our team of seasoned developers crafts seamless experiences that resonate with your audience.

Customized Solutions

We understand that every business is unique. That's why our approach is driven by your specific needs, ensuring a tailored solution that aligns perfectly with your goals.

User-Centric Design

A great app is not just functional but also intuitive. We prioritize user experience, creating interfaces that are both aesthetically pleasing and easy to navigate.

Robust Support & Maintenance

Our commitment doesn’t end with deployment. We provide continuous support and maintenance to ensure your app remains at its peak performance.

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EXCELLENT DESIGN, TRUSTWORTHY & RESPONSIVE STAFF First...I must say how confused I am by some previous negative reviews and suspect they reference a different company with a similar name because Ivan Infotech has truly exceeded my expectations. I cannot emphasize enough how impressed I am with the outstanding work delivered by their team. Were an absolute pleasure to work and kindness in guiding me through the process was truly appreciated.

Colleen Ogren
Scouter Medical Inc., Director of Operations

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